Procedure for return-shipment of goods
If you plan to send us a return-shipment of goods/products in case of repair or warranty, we kindly ask you to pre-register the shipment by completing our RMA request form below.
Please note: if the return of goods is not to Wabtec Netherlands B.V. is due, the costs (for inspection, handling, administration, packaging, etc.) will be charged: 25% for an order amount up to € 500.00 net; 20% for an order amount from €500.00 to €2,500.00 net and 10% for an order amount from €2,500.00 net.
With a period of more than 2 months between delivery and return of the goods, 5% extra costs per month will be charged.
After receipt of your completed RMA form our RMA department will reply to you with a RMA case number & shipping address/instructions. Please clearly mention this RMA case number on your shipment!
DO NOT SEND YOUR SHIPMENT WITHOUT THE RMA CASE NUMBER!